Welcome to the Orsavia Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Find answers to our most frequently asked questions.
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How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy
Where is Orsavia located?
Orsavia is a UK-based Address 96A New Kings Rd, London SW6 4LU, UK fashion store brand. We proudly offer a curated selection of high-quality clothing for men and women, with shipping available exclusively within the UK.
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us atinfo@orsavia.com
Do you ship internationally?
No, we currently ship exclusively within the UK.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy
How can I track my order?
You can track your order through the Track Order page on our website.
Do you ship to PO boxes or parcel lockers?
Yes, we deliver to PO boxes and parcel lockers across the UK. Please make sure your delivery details are complete and accurate to avoid delays.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Discover ,Diners Club, JCB.
How will I know my order was successful?
Once your order is placed, you’ll receive a confirmation email with all order details. You’ll also receive a shipping confirmation email once your order is dispatched.
What should I do if I entered the wrong address?
Please contact our customer support as soon as possible. If your order hasn’t been shipped yet, we can update your address.
How do I care for my clothing?
Each product page includes care instructions. We recommend following the washing and care labels inside each item to maintain quality.
Are your products true to size?
Our products follow standard UK sizing. We recommend checking the size guide available on each product page before placing your order.
Contact Information:
Store Name: Orsavia
Address: 96A New Kings Rd, London SW6 4LU, UK
Email: info@orsavia.com
Phone: +447367057987
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.
Thank you for shopping at Orsavia!